Legal notice

LEGAL NOTICE

In compliance with Article 10 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the following identification details are provided:

1. Company details

Business information

HeyMiner is the online store operated by Hey Mineral SL, a Spanish limited company.

Company name: Hey Mineral SL
Spanish company tax ID: B27580307
Registered / tax address: CMNO LOS CHIQUITILLOS, NUM 7, Murcia, Murcia 30589, Spain
Commercial and customer service address: C/ Saladares esquina C/ Huerta, 30161 Murcia, Spain
Email: info@heymineral.com
Phone / WhatsApp: +34 604 882 007

Hey Mineral SL is the legal entity responsible for product sales, order management, customer service, deliveries, returns and legal compliance for the HeyMiner online store.

The registered / tax address is used for official legal and tax documentation. The commercial and customer service address is the address used for customer support, returns when previously agreed, and business interaction with customers.

2. Purpose

This website is intended for the online sale of minerals, crystals, fossils, natural stones, mineral jewellery, mineral accessories and related products, as well as providing information about them.

3. Terms of use

Accessing and using this website confers the status of user and implies acceptance of this Legal Notice, the Terms of Service, the Privacy Policy, the Return and Refund Policy, the Shipping Policy and any other applicable policies published on this website.

Users agree to use this website lawfully, in good faith, and in accordance with applicable legislation, public order and these terms.

Users must not use this website for unlawful, fraudulent, misleading, harmful or abusive purposes, or in any way that may damage, overload or impair the normal operation of the website.

4. Intellectual property

All website content, including texts, images, product descriptions, design, logos, trademarks, source code and other elements, is owned by Hey Mineral SL or licensed from third parties and is protected by applicable intellectual and industrial property laws.

Reproduction, distribution, public communication, transformation or modification of any website content without prior express authorisation is strictly prohibited.

5. Product information

Hey Mineral SL makes reasonable efforts to ensure that product descriptions, images, prices, availability and product information are accurate and up to date.

Natural minerals, crystals, fossils and stones may show variations in colour, shape, size, texture, shine, veining, inclusions, cavities, marks or other natural characteristics. These variations are part of the natural character of the product and do not constitute a defect.

6. Energetic, symbolic and wellbeing information

Any information on this website relating to energetic, spiritual, symbolic, emotional or wellbeing properties of minerals, crystals, fossils, stones or related products must be interpreted in accordance with our Terms of Service.

This information is provided for informational, cultural, traditional and descriptive purposes only. It does not constitute scientific, medical, psychological, therapeutic or health advice, and should not be understood as a substitute for advice, diagnosis or treatment from qualified healthcare professionals.

7. Liability

Hey Mineral SL is not responsible for misuse of the website content by users or for any damages arising from improper use of the website or purchased products.

Hey Mineral SL is not responsible for any interpretation, expectation or personal result attributed to the energetic, symbolic, spiritual, emotional or wellbeing information associated with the products.

We do not guarantee uninterrupted availability of the website or the complete absence of technical errors. However, we will take reasonable measures to correct any issue as soon as possible.

8. Third-party links

This website may contain links to third-party websites. Hey Mineral SL is not responsible for the content, services, policies or privacy practices of third-party websites.