Terms of service

TERMS OF SERVICE

By placing an order in this store, the user agrees to the following terms and conditions.

1. Website use

Users agree to use this website lawfully, in accordance with applicable legislation, good faith, and public order.

2. Products

The products offered are natural minerals, crystals, and stones. Due to their natural origin, they may present variations in shape, size, colour, texture, and other inherent characteristics.

These variations are considered part of the natural product and are not considered defects.

3. Product representation and images

Product images displayed on this website are for illustrative purposes only.

Although Hey Mineral, S.L. strives to represent products as accurately as possible, variations may occur between images and actual products due to factors such as:

  • Lighting conditions during photography or recording

  • Type of camera, lens, or device used

  • Image editing or post-processing adjustments

  • User screen settings (brightness, contrast, colour calibration)

Natural minerals and stones are unique items, and each piece may differ in colour, shine, transparency, veining, or inclusions.

For items sold as single unique pieces, the image corresponds to the exact product that will be shipped, unless otherwise stated in the product listing.

For items sold by batch, selection, or category, images are representative and may not exactly match the item received.

4. Prices

  • Prices are shown in euros (€).

  • VAT is included where applicable.

  • Prices may change without prior notice.

5. Availability

If a product is unavailable after purchase, the customer will be informed and a full refund will be issued.

6. Liability

Hey Mineral, S.L. is not responsible for misuse of the purchased products. The customer is responsible for their proper use.

7. Relationship with other policies

Refunds, returns, and withdrawal rights are governed by the Return and Refund Policy, which forms an integral part of these Terms.