Terms of service

TERMS OF SERVICE

By placing an order in this store, the user agrees to the following terms and conditions.

1. Website use

Users agree to use this website lawfully, in accordance with applicable legislation, good faith and public order.

2. Seller information

HeyMiner is the online store operated by Hey Mineral SL.

Company name: Hey Mineral SL
Spanish company tax ID: B27580307
Commercial and customer service address: C/ Saladares esquina C/ Huerta, 30161 Murcia, Spain
Email: info@heymineral.com
Phone / WhatsApp: +34 604 882 007

3. Products

The products offered are natural minerals, crystals, fossils, stones, mineral jewellery, mineral accessories and related items. Due to their natural origin, they may present variations in shape, size, colour, texture, weight, shine, transparency, veining, inclusions and other inherent characteristics.

These natural variations are considered part of the product and are not considered defects.

For products sold as unique pieces, the photographs show the exact item that will be shipped, unless otherwise stated in the product listing.

For products sold by batch, category, selection, assorted unit or similar item, photographs are representative and the item received may vary slightly from the images shown.

4. Energetic, symbolic and wellbeing information

Any information provided on this website about the energetic, spiritual, symbolic, emotional or wellbeing properties of minerals, crystals, fossils, stones and related products is offered for informational, cultural, traditional and descriptive purposes only.

These references come from popular traditions, spiritual beliefs, symbolic uses, wellbeing practices and meanings historically associated with minerals and crystals. They should not be understood as scientific, medical, psychological, therapeutic or health claims.

The products sold by Hey Mineral SL through the HeyMiner online store are not intended to diagnose, treat, cure, prevent or relieve any disease, physical condition, psychological disorder or any other medical or health condition.

The use of these products is not a substitute for advice, diagnosis or treatment from doctors, psychologists, pharmacists or other qualified healthcare professionals.

If you have a medical, psychological or health condition, you should always consult a qualified healthcare professional before making decisions related to your health or wellbeing.

5. Product representation and images

Product images displayed on this website are for illustrative purposes only.

Although Hey Mineral SL strives to represent products as accurately as possible, variations may occur between images and actual products due to factors such as:

Lighting conditions during photography or recording
Type of camera, lens or device used
Image editing or post-processing adjustments
User screen settings, including brightness, contrast and colour calibration

Natural minerals, crystals, fossils, stones and related items are unique products, and each piece may differ in colour, shine, transparency, veining, inclusions, shape, size, texture or other natural characteristics.

6. Prices and taxes

Prices are shown in euros (€), except where another currency is displayed for a specific market.
VAT is included where applicable.
Shipping costs are calculated and displayed at checkout before the order is completed.
Prices may change without prior notice, but changes will not affect orders already confirmed.

7. Payment

Available payment methods are shown during checkout before the order is completed.

The order will only be processed once payment has been successfully authorised or received.

8. Availability

Product availability is shown on the product page whenever possible.

If a product becomes unavailable after purchase, the customer will be informed and offered a full refund or, where possible, an alternative solution.

9. Order confirmation

After placing an order, the customer will receive an order confirmation by email. This confirmation confirms that the order has been received.

Hey Mineral SL reserves the right to cancel and refund an order if there is an error in price, availability, product information, payment validation or shipping configuration.

10. Memberships, subscriptions and recurring payments

Where memberships, subscription products or recurring payment services are offered, the price, billing frequency, benefits, renewal conditions and cancellation options will be displayed on the relevant product or membership page before purchase.

Customers are responsible for reviewing the applicable membership or subscription conditions before completing the purchase.

Cancellation of future renewals does not automatically cancel or refund orders, benefits or services already processed, unless required by applicable consumer protection legislation or expressly stated in the relevant offer.

11. Liability

Hey Mineral SL is not responsible for misuse of the purchased products. The customer is responsible for their proper and safe use.

Hey Mineral SL is not responsible for any interpretation, expectation or personal result attributed to the energetic, symbolic, spiritual, emotional or wellbeing information associated with the products.