Cancellation policy
CANCELLATION POLICY
1. Order cancellation
Customers may request cancellation of an order as long as it has not yet been processed, prepared, packed or shipped.
Once an order has entered the preparation or shipping process, cancellation may no longer be possible, and the Return and Refund Policy will apply.
2. How to request cancellation
To request cancellation of an order, customers must contact us as soon as possible at:
The request should include:
- Order number
- Full name
- Email used for the order
3. Orders in processing
As orders are usually processed within 1 to 3 working days, cancellation is only possible before the order enters the preparation, packing or shipping stage.
4. Memberships and subscriptions
Where memberships, subscription products or recurring payment services are offered, customers may cancel future renewals in accordance with the cancellation options and conditions displayed on the relevant membership or subscription page.
Cancellation of future renewals does not automatically cancel or refund orders, benefits or services already processed, unless required by applicable consumer protection legislation or expressly stated in the relevant offer.
5. Relationship with other policies
If an order cannot be cancelled, customers may still exercise their right of withdrawal in accordance with the Return and Refund Policy, where applicable.