Cancellation policy
CANCELLATION POLICY
Order cancellation
Customers may cancel their order as long as it has not been processed or shipped.
Once an order has been processed or shipped, it can no longer be cancelled, and the Return and Refund Policy will apply.
How to request cancellation
To cancel an order, customers must contact:
Including:
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Order number
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Full name
Orders in processing
As orders are processed within 1 to 3 business days, cancellation is only possible before the order enters the preparation or packing stage.
Relationship with other policies
If an order cannot be cancelled, customers may still exercise their right of withdrawal in accordance with the Return and Refund Policy.