Privacy policy

PRIVACY POLICY

1. Data controller

The data controller responsible for processing personal data through this website is:

Company name: Hey Mineral SL
Spanish company tax ID: B27580307
Commercial and customer service address: C/ Saladares esquina C/ Huerta, 30161 Murcia, Spain
Email: info@heymineral.com
Phone / WhatsApp: +34 604 882 007

2. Personal data we may process

We may process personal data provided by users and customers, including:

Name and surname
Email address
Phone number
Billing and shipping address
Order details
Payment confirmation information
Customer service communications
Account, membership or subscription information, where applicable
Browsing and technical data, where cookies or similar technologies are used

3. Purpose of processing

We process personal data for the following purposes:

Managing orders and purchases
Processing payments and payment confirmations
Preparing and shipping products
Managing returns, refunds, cancellations and customer support
Managing customer accounts, memberships or subscriptions, where applicable
Sending marketing communications, where the user has given consent
Complying with legal, tax, accounting and consumer protection obligations
Improving website security and user experience

4. Legal basis

The legal basis for processing personal data may include:

Performance of a contract or pre-contractual measures
Compliance with legal obligations
User consent
Legitimate interest, where applicable and without overriding the rights and freedoms of the user

5. Data recipients and service providers

Personal data may be shared with third-party service providers when necessary to operate the online store and provide our services, including:

E-commerce platform providers
Payment processors
Shipping and logistics companies
Email and marketing service providers, where applicable
IT, hosting, analytics and website security providers
Legal, tax or accounting advisers, where necessary
Public authorities when required by law

These providers may only access personal data when necessary to provide their services and must process it in accordance with applicable data protection requirements.

6. International transfers

Some service providers used to operate this website may process data outside the European Economic Area. Where this occurs, appropriate safeguards will be applied in accordance with applicable data protection law.

7. Data retention

Personal data will be kept only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal, tax, accounting and consumer protection obligations.

Data processed for marketing communications will be kept until the user withdraws consent or unsubscribes.

8. User rights

Users may exercise their rights of access, rectification, erasure, restriction of processing, objection and data portability, where applicable.

To exercise these rights, users may contact us at:

info@heymineral.com

Users also have the right to lodge a complaint with the Spanish Data Protection Agency or the competent data protection authority if they believe that their personal data has not been processed correctly.

9. Marketing communications

Users will only receive marketing communications if they have given consent or where legally permitted.

Users may unsubscribe from marketing communications at any time by using the unsubscribe link included in the communication or by contacting us at info@heymineral.com.

10. Cookies

This website may use cookies and similar technologies for technical, analytical, personalisation and marketing purposes, depending on the user's consent and browser settings.

Users can manage cookie preferences through the cookie settings available on the website.

11. Security

Hey Mineral SL applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

12. Minors

This website is not directed at minors. Users who are minors must use this website under the supervision and responsibility of their parents or legal guardians.